Our Cancellation Policy
Important Information
Please read carefully :
Cancellations, No Shows
If you cancel your booking before pick-up, you will be charged a cancellation fee for a one-day rental.
If you have paid less than a one-day rental, you will not be charged more than you currently paid.
No refund for partial payment Or advance booking fee.
No refund for unused rental or earlier return.
Mandatory Local Charges
DRIVER & LICENCE
Requirements:
When you pick the car up, you'll need:
Passport or national ID card (Malaysian)
Driving licence
Credit card
You must be at least 24 to drive this car.
SECURITY DEPOSIT
MYR 500.00 - RM1500.00
At pick-up, the main driver will leave a refundable security deposit on their Credit Card or Cash. Refund process upon return a car.
Accepted Cards: Master Card | Visa Card ( Credit / Debit Card fee 3% Apply )
DAMAGE EXCESS
MYR 3,000.00 & RM4000.00
If the car's bodywork gets damaged, you'll pay the damage excess (MYR 3,000.00 & RM4000 ).
This cover is only valid if you stick to the terms of the rental agreement. It doesn't cover (e.g. for towing or off-road time), or anything in the car (e.g. child seats, GPS devices or personal belongings).
YOU CAN APPLY CDW (COLLISION DAMAGE WAIVER)
TO REDUCE THE EXCESS
RM1000 – RM45 PER DAY ( 1.0CC – 1.3CC )
RM1500 – RM90 PER DAY ( 1.5CC – 2.4CC )
关于保险，请您知悉基本险起赔额是RM 3000。
如您需要，门店有加强险种购买可降低碰撞险起赔额：
- 车辆排量在1.0cc 至1.3cc，加强险保费：RM 45/天。出险时起赔额降至RM 1000。
- 车辆排量在1.5cc至2.4 cc，加强险保费：RM 90/天。出险时起赔额将会降至RM 1500.
请注意，如果没有购置升级保险，您的保险出险需要支付RM3000起赔额，谢谢配合。
FUEL POLICY
Same to Same
Fair Fuel Policy: Please return the car with the same amount of fuel as when picked up. The car hire company will charge you for every missing quarter of a tank.
Cross-Border and Boundary rules
Please note that cross-border travel is not allowed with this car hire company. Cross-Border RM1000 Penalty.
Vehicles may not be taken either between islands or to the Mainland.
Extension of Rental:
Should you wish to extend your rental beyond the original termination date, it is important that the renting station be advised immediately and the required advance paid so that insurance cover is extended. Failure to do so may mean the Renter is driving the vehicle without insurance. Any additional hour would be charged as 1 day full rental if the car returned beyond 1-hour grace period.
Cancellations, No Shows:
Cancellation of Fully Prepaid Bookings
If you cancel your booking before pick-up, you will be charged a cancellation fee for a one-day rental.
If you have paid less than a one-day rental, you will not be charged more than you currently paid.
No refund for partial payment Or advance booking fee.
No refund for unused rental or earlier return.
If you fail to turn up at the agreed time and date, and/or to provide all the necessary documentation, and/or
to provide a credit card with enough available funds on it, the car hire company may refuse you the car.
Mandatory Local Charges:
You are responsible for any charges and fines, including tolls, congestion charges, speeding tickets and parking or traffic fines.
Driver's age
24 to 60 years.
Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.
