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Our Cancellation Policy

Important Information

Please read carefully :

Cancellations, No Shows

If you cancel your booking before pick-up, you will be charged a cancellation fee for a one-day rental.
If you have paid less than a one-day rental, you will not be charged more than you currently paid.

No refund for partial payment Or advance booking fee.
No refund for unused rental or earlier return.

Mandatory Local Charges

 

DRIVER & LICENCE

Requirements:

When you pick the car up, you'll need:

Passport or national ID card (Malaysian)

Driving licence

Credit card

You must be at least 22 to drive this car.

 

SECURITY DEPOSIT

MYR 500.00

At pick-up, the main driver will leave a refundable security deposit of MYR 500.00 on their Credit Card or Cash. Refund process upon return a car.

Accepted Cards: Master Card  |  Visa Card  ( Credit / Debit Card fee 3% Apply )               

DAMAGE EXCESS

MYR 3,000.00

If the car's bodywork gets damaged, you’re covered by the Collision Damage Waiver. This means that the most you'll pay is the damage excess (MYR 3,000.00 ).

This cover is only valid if you stick to the terms of the rental agreement. It doesn't cover (e.g. for towing or off-road time), or anything in the car (e.g. child seats, GPS devices or personal belongings).

 

FUEL POLICY

Same to Same

Fair Fuel Policy: Please return the car with the same amount of fuel as when picked up. The car hire company will charge you for every missing quarter of a tank.

 

Cross-Border and Boundary rules

Please note that cross-border travel is not allowed with this car hire company. Cross-Border RM1000 Penalty.

Vehicles may not be taken either between islands or to the Mainland.

 

Extension of Rental:

Should you wish to extend your rental beyond the original termination date, it is important that the renting station be advised immediately and the required advance paid so that insurance cover is extended. Failure to do so may mean the Renter is driving the vehicle without insurance. Any additional hour would be charged as 1 day full rental if the car returned beyond 1-hour grace period.

Cancellations, No Shows:

Cancellation of Fully Prepaid Bookings

If you cancel your booking before pick-up, you will be charged a cancellation fee for a one-day rental.
If you have paid less than a one-day rental, you will not be charged more than you currently paid.

No refund for partial payment Or advance booking fee.
No refund for unused rental or earlier return.

If you fail to turn up at the agreed time and date, and/or to provide all the necessary documentation, and/or
‚Äčto provide a credit card with enough available funds on it, the car hire company may refuse you the car.

Mandatory Local Charges:

You are responsible for any charges and fines, including tolls, congestion charges, speeding tickets and parking or traffic fines.